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Returns, Cancellations & Changes

Returns

Please note that only products purchased directly from GoAlignPilates.com may be returned directly to us. If your purchase was made with a reseller or third-part retailer, contact them directly to be eligible for a return.  The following steps must be taken as outlined below:

  1. Inspecting your equipment upon arrival. This inspection must be done for any shipping damage to the boxes. If damage is visible, you must make a note on the delivery waybill in the presence of the delivery person. This must be done prior to you signing the waybill. We will not be responsible for damages to your order that is not reported and properly noted on the waybill.
  2. Any discrepancies from the packing list (enclosed with your shipment) must be reported within 72 hours from the time you received your shipment.
  3. Any damaged merchandise will be repaired or replaced that is delivered in damaged condition. This is contingent on reporting the damage to us within 72 hours of the time you received the shipment.
  4. Return procedure, to process a returnable item to us, call GoAlignPilates.com customer service at 1-888-756-7798 to receive a Return Authorization (RMA) number. The RMA number must be clearly marked on every box to be returned, GoAlignPilates.com will not accept any returns without a clearly marked RMA number on the outside of the package.
  5. Returned items must be in their original condition, including any retail packaging, or it will not be accepted. If the item arrived damaged or was shipped in error, we will pay the full return shipping cost. All other returns will be at your cost, and you will be responsible for any damage or loss during the transit.
  6. RMA numbers are valid for 30 days only, if goods are returned after 30 days they will not be accepted.
  7. If the return is being sent from outside of Canada, please contact info@GoAlignPilates.com or 1-888-756-7798 for correct documentation and procedure for carton markings. Any additional handling fees will be the responsibility of the sender and not GoAlignPilates.com.
  8. Returnable items are limited to parts and accessories. Equipment and/or large items can not be returned.

Cancelling or Changing an Order

You may cancel or change an order prior to the shipping of the original order. Any extra credit card or bank fees incurred will be the responsibility of the customer. Once the original order is shipped, the order is subject to a 25% restocking fee.

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