Frequently Asked Questions
Have a question? Browse through our Frequently Asked Questions from our customers below. Still have more questions? Contact us at info@goalignpilates.com or call us at: 1-888-756-7798 and our team will be happy to help! We are open are Monday to Friday 9am – 5:00pm (EST).
What delivery options are available for my Align-Pilates apparatus?
We have 2 types of delivery available:
- FREIGHT- we ship all of our reformers and larger equipment on pallets using Freight Forwarders. We provide tracking details and customers are contacted before deliveries are made.
- UPS Standard; UPS is used for all small accessories. Tracking information is created when the order is placed.
We aim to send shipments, from our warehouse, within 2 business days from confirmation. Delivery times vary depending on ship-to location.
Who is KLOZ INC and how is it associated to Align Pilates?
Kloz Inc. is the exclusive distributor for Align-Pilates in North America. Kloz Inc. also owns SwamiG.ca, SwamiG.store and Klozinc.ca. GoAlignPilates.com is wholly owned by Kloz Inc. All orders ship from our warehouse in Mississauga, Ontario, Canada.
Can I buy my Align-Pilates equipment under finance?
At this time we are not offering Financing on the website. Please contact us directly (info@GoAlignPilates.com) if you need assistance.
I don’t know which reformer to purchase, help!
Not sure which Reformer to go for? Use our Reformer Comparison Tool! Compare features, accessories, as well as delivery & assembly. Any questions? Contact us here with any questions you have.
I’m not in the USA or CANADA, can I purchase Align-Pilates directly from you?
Align-Pilates has many distributors around the World. If your territory is covered by a fellow distributor, we would be happy to send your contact information over to them. If you need more information, please contact us here.
Where can I test our Align-Pilates equipment?
We have a showroom in our offices in Toronto. If you live elsewhere, we would be happy to contact one of our many studios around North America and ask them if you can test there. Referrals are also available upon request.
Does my Align-Pilates equipment come pre-assembled?
The Align-Pilates equipment comes flat packed. We offer both written (PDF) and videos showing how to assemble our equipment. Assembly is quite simple and straight forward.
How Much space does my Align-Pilates equipment need?
We recommend having 60cm each side of the equipment to give you and your clients space to perform different types of exercises.
How many kg’s can my reformer take?
For commercial reformers: 150kg max. user weight
For home reformers: 120kg max. user weight
What springs come with the Align-Pilates equipment?
The Studio Reformers come with 5 nickel plated quality music wire springs in 3 different strengths (2x Light, 2x Medium & 1x Strong).
The Home Reformers come with 4 classical style nickel plated music wire springs set up (1x Light, 2x Medium & 1x Strong).
